An order from the webshop must be handled in two places
Credit the order via WooCommerce
Log in to WordPress
Find the “Orders” item under WooCommerce in the menu on the left.
Find the relevant order and click on it.
Find the payment plugin's widget and credit the customer.
If the order's status has not changed to “Refunded” - change the status to “Refunded”.
The customer should then receive an email, if WooCommerce is set up for this.
Credit the order in Sapera
Log in to Sapera.
Find the order under Work card/sales order.
Remember to use the filter to display the order if needed.
Click into the order itself.
At the top, click “Show invoice”.
Select the invoice and click “Credit note”.
A window now opens. Then click “Post”.
Want to know more?
Read more in these related articles:
Returning a sale
This article describes the procedure for manual return of items using the return function in the Pos.
Returned items to customer
Returned items to customer
How do I make a return sale in Sapera?
This article reviews how to make a return sale in the Pos