---
title: "Returning items for a customer"
description: "Returning items for a customer"
url: https://support.sapera.io/en/articles/341-returning-items-for-a-customer
collection: "POS (guides)"
updated: 2026-06-11
language: en
alternates: [da]
---

# Returning items for a customer

Returning items for a customer

When a customer wants to return some items, you can normally scan the receipt and the items will come in with a minus in front.

Alternatively, you can re-enter the items that are to be returned.

Then click the three dots next to the item's name and click “Return”

![](https://staticfiles.gleap.io/ghelparticle/qkCYxEg0b3joj8ut5YeO7MIYMDAYTT3BsrxtwRiTgT0FKyo7m3rY4CxsjiMEJr0JJyU3rSovYXp.png)

When you then click “Complete sale”, you get the options “Credit note” and “Cash to customer”, where you select what the customer wants.

![](https://staticfiles.gleap.io/ghelparticle/1Ei9fOpNLYaJHvxO4IK2SQ5YbR02ulj56tc3d0agcIsM6DTfpzUyhY4bK5flDcT9xkbfr6GLWN6.png)

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**Want to know more?**

Read more in these related articles:

[

Return an order

Return an order

](https://support.sapera.io/en/articles/325.md)[

Returning a sale

This article describes the procedure for manually returning items using the return function in the Pos.

](https://support.sapera.io/en/articles/369.md)[

How do I make a return sale in Sapera?

This article reviews how to make a return sale in the Pos

](https://support.sapera.io/en/articles/228.md)