The Sales order status screen shows all WooCommerce orders that Sapera has received via webhook callbacks. For each order, Sapera records whether it has been processed correctly — and in which state it is — from the first receipt to invoicing and payment registration.
The screen is primarily aimed at users who manage the webshop integration and who need to monitor or remedy errors in order processing.
From the hamburger menu in the top left corner of Sapera, open Financial. In the left menu, select Sales order status.
If you cannot see the menu item in the menu, you probably do not have permission to it. Contact support.
Woo sales order id: The identification number of the order, as WooCommerce has assigned it.
Sales order number: The number of the associated sales order in Sapera, if one has been created.
Status: Shows what has happened to the order during processing. Possible values are:
1. Not processed — the order is received but not yet processed.
2. Failed at stock allocation — the order could not be processed because the stock could not be allocated.
3. Duplicate sales order — the order was previously received and already processed.
4. Failed — an unexpected error occurred during processing. Hover over the status cell to see the first lines of the error description.
5. Cancelled — the order is cancelled.
6. Sales order created — a sales order has been created in Sapera.
7. Invoice created — an invoice has been created based on the sales order.
8. Invoice posted — the invoice has been posted.
9. Payment registered — payment has been registered on the invoice.
Transaction id: The payment transaction's id from WooCommerce.
Created on: The time of when the callback was received by Sapera.
Refresh reloads the list with the latest data.
Synchronize starts a manual synchronization of WooCommerce orders.
Retry is available when an order with the status Failed is selected in the list. The action attempts to run the order process through again from the point of failure.
Open in new tab opens the associated sales order in Financial. The button is only active when the selected order has an associated sales order.
Rerun sales order restarts processing of several selected orders at once. Orders with the status Failed or Not processed can be selected via the checkbox in the list view. When the rerun has started, a confirmation is shown, and the list must be refreshed manually.
Copy error copies the full error description for the selected order to the clipboard. Only active for status Failed.
Copy data copies the raw JSON payload that WooCommerce sent in the callback to the clipboard. Active for all selected rows.
The column Status can be filtered on one or more of the above status values. The column Created on can be filtered on a date range. Filtering is activated via the filter icons in the column headers.
Want to know more?
Read more in these related articles:
Woo synchronization actions
View the status of all synchronization operations between Sapera and WooCommerce, and start manual synchronization of individual products.
Sapera integration with Woo Webshop
This guide explains how to create an API user, generate API keys and synchronize Sapera with WooCommerce
Sales order types
Learn to create and configure sales order types in Sapera. A sales order type controls fields, discount rules, default values, completion messages and layout for sales orders and quotes.
