--- title: "Action: Communication workflow types" description: "Imports communication workflow types, matching on the system name and creating or updating each workflow type and its steps." url: https://support.sapera.io/en/articles/618-action-communication-workflow-types collection: "SyncTool" updated: 2026-07-07 language: en alternates: [da] --- # Action: Communication workflow types Imports communication workflow types, matching on the system name and creating or updating each workflow type and its steps. Imports service types, matching on the system name and creating or updating each workflow type and its steps. ## How to use the action 1\. Select the action in the **Action** field. 2. Point to your data source – a **file** (CSV or Excel) or a **SQL query**. 3. Map the source columns to Sapera's fields in the column mapping (see _Source fields_ below). 4. Run **Compare** to see what will be created, changed or stay unchanged – without writing to Sapera. 5. Run **Update Sapera** to perform the import. Use the **Allow create** and **Allow update** parameters to control whether new rows are created and whether existing ones are updated. ## How matching and updating works Each row is matched on the **system name** (SystemName). Matching workflow types are updated and new ones created – with their steps. Direction: from file/SQL into Sapera. ## Key parameters

Parameter

Explanation

AllowCreate

When enabled, workflow types that do not already exist are created.

AllowUpdate

When enabled, existing workflow types are updated with the imported values.

IsDelete

When enabled, the matched workflow types are deleted instead of created or updated.

## Source fields

Field

Explanation

DisplayName

The display name shown for the workflow type.

StepDescription

Description of the workflow step (repeated per step, for example Step1Description through Step7Description).

StepEmailBody

E-mail body sent for the workflow step (repeated per step).

StepEmailSubject

E-mail subject sent for the workflow step (repeated per step).

StepPrice

Price charged for the workflow step (repeated per step).

StepSmsText

SMS text sent for the workflow step (repeated per step).

StepSpan

Time span before the workflow step is triggered (repeated per step).

SystemName

Unique system name that identifies the workflow type and is used to match existing records.

* * * See also the overview [SyncTool – actions](https://support.sapera.io/en/articles/547-synctool-handlinger.md). * * * **Want to know more?** Read more in these related articles: [ Standard parameters for all actions The general parameters available on most SyncTool actions: step control, error handling, timeout, etc. ](https://support.sapera.io/en/articles/648.md)