--- title: "Sales orders" description: "Create and work with sales orders in Sapera Mobile: line items, barcodes, time logging, work log, collecting items, invoicing, payment and SMS." url: https://support.sapera.io/en/articles/682-sales-orders collection: "Sapera Mobile" updated: 2026-08-21 language: en alternates: [da] --- # Sales orders Create and work with sales orders in Sapera Mobile: line items, barcodes, time logging, work log, collecting items, invoicing, payment and SMS. Under **Sales orders** you control the whole flow on an order – from creation through line items and time logging to invoicing and payment. It is one of the most used areas in the app. ## The sales order list - **Search** and **filter** (for example on status, type and readiness) via the list preferences, and change **organizational unit** at the top. Your filters can be saved as a view. - **Scan a barcode** to open the matching sales order directly. - Tap **New sales order** to create a new one. ## Create a sales order Choose a **customer** (or create a new one directly from the search), an **organizational unit**, a **sales order type** and optionally a **task type**. Save, and the order opens. ## Work with the order On the sales order you can, among other things: - **Add line items** – manually or by **scanning** the product's barcode. Edit quantity, price and stock location on the individual line, or remove the line. - See **totals** for quantity and amount. - **Log time** with start/stop, if time logging is enabled. - View and edit the order's **work log**. - View and edit the order's **fields** and notes, and handle **attachments**. - View and create linked **tasks** and any **child orders**. - **Complete the task** on the order when the work has been carried out. ## Prices on the lines Sales and cost prices on the line items can be hidden from employees who should not see them. This is controlled by the permission **Show sales and cost prices on sales orders**, which is turned **on** by default. If you cannot see the prices on the lines or in the line editor, you are missing the permission – contact support. ## Work log and time logging - **Start/stop** at the top starts and stops your time on the order. The active task is highlighted in the task list so you can see where time is running. - In the **work log** table you can add a line manually with **+**, edit an existing line or remove it. - If you have chosen it in the setup, **start** and **end time** are hidden so you only enter the duration. - Time can also be logged on **cancelled** sales orders, so follow-up work is not lost. - You can also log time on the order from **My day** without opening it. ## Collect items With **Collect items** you pick the items for the order. You can **scan** or count up/down per line and mark each line as collected. When everything is collected, the order can be invoiced. ## Invoice and pay - **Invoice** creates the invoice from the order's lines. - **Pay** starts a card payment (requires Softpay to be set up on the unit in Financial). - **Ready** / **Work done** marks the readiness of the order. With "work done" you can send a message to the customer. ## Send SMS and message From the order you can send an **SMS** to the customer and see previously sent messages in the SMS log. When finishing the work you can send an **SMS** or **email** message stating that the work has been done. ## Attachments You can add an attachment to the order by **taking a photo**, **picking an image** from the phone or **recording a video**. You are asked for a title. Tap an attachment to open it, or remove it again. ## Good to know - **Automatically ready on save**, support for the **description field** and **time logging** are controlled by the sales order settings in Financial. - Card payment requires a valid **Softpay** setup on the organizational unit. - If you cannot see the menu item, you probably do not have permission for it – contact support. * * * **Want to know more?** Read more in these related articles: [ Invoices View invoices, book them, send them by email with the right report, and receive card payment in Sapera Mobile. ](https://support.sapera.io/en/articles/683.md)[ My day Get an overview of today's tasks and sales orders, see logged time versus planned time, and request approval of your time. ](https://support.sapera.io/en/articles/680.md)[ Tasks View, create and handle tasks in Sapera Mobile: assign to yourself, edit fields, log work and complete the task. ](https://support.sapera.io/en/articles/681.md)[ List preferences and saved views Filter and sort lists in Sapera Mobile, save your preferences as a view, share it with colleagues, and set it as the default. ](https://support.sapera.io/en/articles/738.md)