--- title: "Sold service: make repairs free for the customer" description: "Sell a service agreement on a serial-number item so selected repairs/parts automatically become free for the customer - and get reminded of the next service." url: https://support.sapera.io/en/articles/701-sold-service-make-repairs-free-for-the-customer collection: "Serial-number items (guides)" updated: 2026-07-13 language: en alternates: [da] --- # Sold service: make repairs free for the customer Sell a service agreement on a serial-number item so selected repairs/parts automatically become free for the customer - and get reminded of the next service. If you have sold a service agreement on a serial-number item, Sapera can make certain repairs and parts automatically **free (covered)** for the customer when the work is added to a sales order - and remind you automatically to call the customer in for the next service. It is all controlled from a **service type** that you link to the serial-number item. ## In short 1. You create a **service type** with the products/services a sold service covers. 2. You link the service type to the serial-number item. 3. When the serial-number item is added to a sales order via **regarding serial-number item**, Sapera suggests the covered products, and they automatically get an **action code** so they become free for the customer. 4. The service type's **steps** can automatically remind you of the next service - e.g. a certain period after the last performed service. ## 1\. Set up the service products on the service type On a service type you find the **service products** section. Each line describes one piece of covered service: - **Main product** - the service product itself that you sell (e.g. "Annual service"). - **Action code** - the action code that makes the covered lines free/covered for the end customer. (The action code determines the accounting handling of the line.) - **Related products** - the extra items/services that are also covered (e.g. blades, filter). - **Should apply for main product** - whether the main product itself should also get the action code (otherwise only the related products are covered). Because a main product can be a **composed product** with related products, Sapera can build a selection box where some things are selected automatically and some the employee decides on. **Example (a robotic mower):** For the sold annual service, blades are covered automatically, while the employee can choose whether oil was also used - which is then either covered or invoiced, depending on the setup. ## 2\. How it works on a sales order 1. Create the sales order and select the serial-number item in the **regarding serial-number item** field. (The field may use your own word for serial-number items - e.g. "regarding machine", "regarding caravan" or "regarding motorcycle".) 2. If the serial-number item is linked to a service type with service products, the service type becomes active on the order, and you can quickly select the covered **main product**. 3. When the main product - and the related products - are on the order, the **action code is applied automatically**, so the lines become free/covered for the customer. This way you can perform a service where some parts are free for the end customer, because they are covered by the service you originally sold. > Note: For certain action codes you must point to the specific serial-number item the work concerns. Sapera then asks you to select the serial-number item when the action code is applied. ## 3\. Automatic reminder for the next service A service type can have one or more **service steps** that control when the customer should be reminded of service. A step can be triggered, among other things: - **a certain period after the last performed service** (e.g. 12 months after) - and can repeat, - on a fixed date, yearly or a specific day of the month. "Last performed service" is set when you **mark the serial-number item as serviced**. As soon as that is done, the next reminder is calculated from that date. This is how it all connects: you perform and mark the service → Sapera schedules the next reminder automatically. * * * **Want to know more?** Read more in these related articles: [ Find serial-number items with the "With sales order" filter and send reminders Use the item filter to find serial-number items by their sales orders/service in a period - and send SMS or email to the customers found. ](https://support.sapera.io/en/articles/702.md)[ Service types Define service types (templates for service call-out flows) with automatic customer communication via email and SMS, steps with scheduling rules and linked service products. ](https://support.sapera.io/en/articles/115.md)[ Serial-number items A serial-number item is a unique instance of a base product with its own serial number, barcode and registration number. The screen gives an overview of all serial-number items, the ability to create, edit, copy and delete them, as well as access to tabs for costs, financial entries, rental contracts, history, payment plans and attachments. ](https://support.sapera.io/en/articles/129.md)[ Action codes How action codes control e.g. account, VAT and whether a line is covered/free for the customer. ](https://support.sapera.io/en/articles/88.md) ## Related - [Find serial-number items with the "With sales order" filter and send reminders](https://support.sapera.io/en/articles/702-find-serial-number-items-with-the-with-sales-order-filter-and-send-reminders.md) - [Video library](https://support.sapera.io/en/articles/1-video-library.md) - [Getting started - What do you need to know as a customer?](https://support.sapera.io/en/articles/317-getting-started-what-do-you-need-to-know-as-a-customer.md) - [Using quick filters](https://support.sapera.io/en/articles/329-using-quick-filters.md) - [Creating a user](https://support.sapera.io/en/articles/330-creating-a-user.md)