The CRS Agent is the small program on the computer that connects Sapera with the till's equipment — receipt printer, payment terminal and barcode scanner. The agent sits as an icon in the Windows notification area at the bottom right next to the clock. Right-click the icon to open the agent's menu.
The icon also shows the connection to Sapera with a small badge: one badge while the agent connects, one when the connection is OK, and one when the connection is lost. If you hover over the icon, the agent's name, the computer's name and the computer's IP address are shown — handy when support asks which agent you use.
Some items are only used in certain shops, for example if you have a status scanner or order from Stihl or Husqvarna. Items that do not fit your setup can simply be ignored.
The Opret genvej (Create shortcut) submenu places a shortcut on the desktop:
Kasse (Till) — the "Sapera POS" shortcut opens the till in the browser.
Shop Manager — the "Sapera Shop Manager" shortcut opens Shop Manager in the browser.
Kasse som APP (Till as app) — the "Sapera POS App" shortcut opens the till in Google Chrome as a separate window without an address bar. Requires Google Chrome to be installed; otherwise "Google Chrome er ikke installeret" is shown.
When the shortcut has been created, the message "Genvej er oprettet" (Shortcut created) is shown.
Åben terminal administration opens the administration window for the payment terminal set up on the agent (Nets, Verifone, Verifone P400 or Worldline). The item is greyed out if there is no terminal, or the terminal has no administration window.
Indstillinger... opens the Settings window with one tab per area. Press Gem (Save) to save the changes and close the window, or Luk (Close) to close without saving.
Printer — choose which of the computer's printers to use as the receipt printer, and for the other printers you have set up in Sapera (for example A4 printer, label printer and exchange label printer). The choice is saved on the agent. See also CRS Agent - Printer setup.
Stregkodescanner (Barcode scanner) — a list of the keyboard devices the agent has found. Untick a device if it should not be used as a barcode scanner (for example an ordinary keyboard).
Terminal — only shown for Verifone terminals. Here you enter the terminal's IP address.
Udfør dagsafstemning på terminal starts the end-of-day settlement on the payment terminal directly from the agent — the same as from the till. Requires a payment terminal on the agent.
Hent varerfil til statusscanner fetches all barcodes from Sapera and saves them in the file C:\PDT\varefile.dat (one barcode per line), so the status scanner can recognise the items during the count. An existing file is overwritten. Finally, the number of lines in the file is shown.
Indlæs fil fra statusscanner loads a count file from the status scanner into the stock journal of type Settlement (the count journal) for the computer's department. You choose the file in a dialog that opens in the C:\PDT folder.
The file must have the columns location, barcode, quantity, date (yyyymmdd) and optionally time (hhmmss), separated by comma or semicolon. An empty quantity counts as 0, and negative quantities are rejected.
Barcodes Sapera does not know are written to the file NotFound.txt in the same folder, and you are asked whether to continue without them.
If the location is not known, the first location of the department is used.
The lines are placed on a new appendix in the count journal and are not posted automatically — you review and post the journal in Shop Manager.
If the import succeeds, the file is moved to the Imported subfolder with date and time in the name, so it is not loaded twice.
If there is no count journal, "Kan ikke finde statuskladde" (Cannot find count journal) is shown.
Indlæs FI-advisfil loads an FI advice file (payments via FI cards from the bank) into the posting journal specified in the setting FI advice posting journal.
Each payment is matched to an invoice via the payment ID.
Payments that cannot be matched are shown in a list, and you are asked whether to create them in the journal without a customer.
The entries are placed in the journal and are not posted automatically.
When the file has been loaded, it is moved to an archive folder on the computer, and the path is shown in the message "Fil flyttet til" (File moved to).
If "Kladden kunne ikke findes. Tjek opsætning" (The journal could not be found. Check setup) is shown, the setting is missing or points to the wrong journal.
Dan bestillingsfil (fra købsordre) creates order files for Stihl's and Husqvarna's ordering systems from purchase orders. Requires the supplier identifier and output path to be filled in under Supplier purchase order export.
The Vælg købsordre (Select purchase order) dialog shows purchase orders in the Draft state for the computer's department where the supplier is Stihl or Husqvarna.
Tick the orders to send and press Ok.
For each order a CSV file is written to the supplier's output folder (for example 1234_Stihl.csv), and the purchase order is set to Ordered.
Opens SyncTool, Sapera's program for import, export and scheduled jobs. SyncTool is installed per Windows user and updates itself. If it is not installed for your Windows user, you are asked whether to fetch the installation — if you answer yes, the browser downloads the installation file, and once you have run it, the item opens SyncTool from then on.
SyncTool i browseren opens SyncTool in the browser — the same functions without installation. You log in with your Sapera user. See SyncTool.
Genstart (Restart) restarts the agent immediately, for example if the connection to Sapera is lost or equipment does not respond.
Afslut (Exit) closes the agent. While the agent is closed, Sapera cannot print on the receipt printer, use the payment terminal or receive scans from the computer. See CRS Agent – Restart agent.
Neither asks for confirmation.
The menu may also contain Afprøv netværksnedbrud... (Test network outage), Log... and Emulator.... These are tools for troubleshooting and testing equipment, used only by agreement with support.
If you have any questions, you are welcome to contact support.
Want to know more?
Read more in these related articles:
CRS Agent - Download agent
This article explains how to download and install the CRS Agent via Sapera – from download to activating the agent profile.
CRS Agent - Select agent
This article explains how to install the CRS Agent and select the correct user profile in Sapera
CRS Agent – Restart agent
This article explains how to restart and reinstall the CRS Agent if the connection to Sapera is lost
CRS Agent - Printer setup
This article explains how to change the receipt printer in the CRS Agent and restart the agent to apply changes
The Agent application
Settings for the CRS Agent on the individual workstation: cash register number, barcode scanner, supplier export to Stihl/Husqvarna and import of FI payment advice files.
Supplier purchase order export
Settings that control the export of purchase orders to Stihl and Husqvarna's ordering systems from the agent on the POS.
FI advice posting journal (Financial)
Setting under Agent application that specifies which posting journal an FI advice (imported payment file) is uploaded to from the agent on the POS.
SyncTool
Complete guide to SyncTool — the standalone tool for importing and exporting data between external sources and Sapera. Covers login, the layout of the main window, setting up actions, column mapping, parameters, secrets and scheduled runs.
