---
title: "Reset your password from the login screen"
description: "If you have forgotten your password, you can reset it yourself from the login screen – you get a link by email and choose a new password."
url: https://support.sapera.io/en/articles/770-reset-your-password-from-the-login-screen
collection: "General (quickguides)"
updated: 2026-11-08
language: en
alternates: [da]
---

# Reset your password from the login screen

If you have forgotten your password, you can reset it yourself from the login screen – you get a link by email and choose a new password.

If you have forgotten your password, you can reset it yourself from the login screen – without contacting an administrator. You are sent a link by email, and through the link you choose a new password.

## Before you start

-   Your user must have an **email address** registered in Sapera. If the user has no email address, no mail is sent. An administrator can edit the email address under **Security** and **Users** in Financial.
    
-   You need your **domain** – typically the shop or chain name you also enter when logging in normally.
    

## How to do it

1.  Open your company's Sapera address in a browser.
    

1.  Click **Forgot your password?** below the **Login** button. The link is shown only when the login method is Sapera's own login. If you have several login methods, first choose the right one under **Login method**.
    

1.  Check the **Domain** field and enter your **Username or email**.
    

1.  Click **Send link**. You get the message "We have sent you an email with a link to reset your password." For security, the same message is shown whether or not the user exists.
    

1.  Open the email with the subject **Reset password** and click the link in it. The link works for **1 hour**.
    

1.  On the **Choose a new password** page, enter the new password in **New password** and repeat it in **Confirm password**. Click **Save new password**.
    

1.  You see the message "Your password has been changed. You can now log in." Click **Go to login** and log in with the new password.
    

## Password requirements

The password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter and one number (at most 50 characters).

## Good to know

-   Once the password has been reset, the user's existing logins are ended, so you have to log in again.
    
-   If no mail arrives: check the spam folder and make sure the user has an email address. If it still does not work, the company's administrator should check that **Outgoing Email address** is filled in under SMTP server.
    
-   If the link has expired or has already been used, "The password reset link has been revoked or is invalid" is shown. Start over with **Forgot your password?**.
    
-   If an administrator wants to change a colleague's password instead, that is done under Security and Users.
    

* * *

**Want to know more?**

Read more in these related articles:

[

Login and access

How to log in to Sapera.

](https://support.sapera.io/en/articles/495.md)[

Change password

This article explains how you, as an administrator, change the password for a user in Sapera

](https://support.sapera.io/en/articles/249.md)[

Login security

Get an overview of login attempts, control which IP addresses may log in, and choose which login security method your store should use.

](https://support.sapera.io/en/articles/138.md)

## Related

- [Navigation and search](https://support.sapera.io/en/articles/494-navigation-and-search.md)
- [Login and access](https://support.sapera.io/en/articles/495-login-and-access.md)
- [Quick filters and lists](https://support.sapera.io/en/articles/496-quick-filters-and-lists.md)
- [AI assistant in Financial (Sapera Assistant)](https://support.sapera.io/en/articles/771-ai-assistant-in-financial-sapera-assistant.md)