---
title: "Agents and local agent profiles"
description: "How to find the agents in the point of sale and the local agent profiles, and how to create, edit and delete a profile."
url: https://support.sapera.io/en/articles/776-agents-and-local-agent-profiles
collection: "CRS Agent (guides)"
updated: 2026-11-08
language: en
alternates: [da]
---

# Agents and local agent profiles

How to find the agents in the point of sale and the local agent profiles, and how to create, edit and delete a profile.

An **agent** is the local connection between the point of sale (Pos) and the device – for example the receipt printer, cash drawer and payment terminal. A **local agent profile** gathers the settings a particular device (for example an iPad or a PC) uses when it runs as that agent.

## How to find the agents

Open **Pos** from the hamburger menu in the top left corner. Select **Configuration** and then **Agents**. Click **View local agent profiles** to see the profiles under the selected agent.

The feature requires the permission to configure local agents. If you cannot see the menu item, you probably do not have permission for it – contact support.

## Create or edit a profile

Use **New** to create a profile, or select a profile and choose **Edit** to change it. Here you set the profile's name and the device settings the agent should use (for example printer and terminal choices).

## Delete a profile

Select a profile and click **Delete**. This removes the profile and its own settings. If you delete a profile you are using yourself, you have to choose a profile again the next time the device connects.

This is useful if, for example, a profile was created on the wrong agent by mistake, or an old iPad profile is no longer used.

* * *

**Want to know more?**

Read more in these related articles:

[

CRS Agent - Printer setup

This article explains how to change the receipt printer in the CRS Agent and restart the agent to apply changes

](https://support.sapera.io/en/articles/265.md)[

CRS Agent - Select agent

This article explains how to install the CRS Agent and select the correct user profile in Sapera

](https://support.sapera.io/en/articles/263.md)[

Vipps MobilePay integration

This article explains how Vipps payment is configured in Sapera via Application Builder, the Financial and POS apps, including setup of payment method, agreements, webhooks, sales units, QR codes, and payment flow

](https://support.sapera.io/en/articles/246.md)

## Related

- [CRS Agent – Restart agent](https://support.sapera.io/en/articles/264-crs-agent-restart-agent.md)
- [CRS Agent - Select agent](https://support.sapera.io/en/articles/263-crs-agent-select-agent.md)
- [CRS Agent - Download agent](https://support.sapera.io/en/articles/262-crs-agent-download-agent.md)
- [CRS Agent - Printer setup](https://support.sapera.io/en/articles/265-crs-agent-printer-setup.md)
- [CRS Agent - the agent icon menu](https://support.sapera.io/en/articles/749-crs-agent-the-agent-icon-menu.md)