This article explains the setup of default conversion rates for earning and redeeming loyalty points in Sapera.
Open Shop Manager from the hamburger menu in the top left corner of Sapera. Go to Setup, select Settings, navigate to Financial and then Loyalty points.
If you cannot see the menu item, you probably do not have permission to access it. Contact support.
Default money amount to points earned conversion rate: Specifies how much money the customer must spend to earn 1 loyalty point. The default value is 10, which means that the customer earns 1 point for every 10 spent — a purchase of 100 therefore gives 10 points.
The rate can be overridden per product and per product category. This setting is only used when neither the product nor the category has its own earning rate.
Points to money amount conversion rate: Specifies how many points are required to obtain a discount of 1 on redemption. The default value is 10, which means that 10 points correspond to 1 — a customer with 100 points can therefore pay 10 with their points.
If you have questions, you are welcome to contact support.
Want to know more?
Read more in these related articles:
Loyalty programs
Create and manage loyalty programs that allow customers to earn and redeem loyalty points on purchases in the cash register.
Membership administration
View and manage all group memberships across organizational units in Sapera.
Settings for gift cards
Overview of the settings for gift cards in Sapera, including automatic creation on sale, restriction to the cash register and generation of web codes.
