If the connection to the CRS Agent is lost, this error message will appear:
Start by closing the CRS Agent - (right-click the agent icon) and click "Quit"
Search for "CRS Agent" on your computer.
Click "CRS Agent" to install.
To use Sapera, a CRS Agent must be installed. In this example, the CRS Agent is named "CRS-SK01". The agent has the same name as your PC.
The user at the POS must be linked to the CRS Agent, so it is important to select the profile in Sapera that has the same name as the CRS Agent. In this example "Workstation_CRS-SK01 – Profile1"
Want to know more?
Read more in these related articles:
CRS Agent - Download agent
This article explains how to download and install the CRS Agent via Sapera – from download to activating the agent profile.
CRS Agent - Select agent
This article explains how to install the CRS Agent and select the correct user profile in Sapera
CRS Agent - Printer setup
This article explains how to change the receipt printer in the CRS Agent and restart the agent to apply changes
