If you have forgotten your password, you can reset it yourself from the login screen – without contacting an administrator. You are sent a link by email, and through the link you choose a new password.
Before you start
Your user must have an email address registered in Sapera. If the user has no email address, no mail is sent. An administrator can edit the email address under Security and Users in Financial.
You need your domain – typically the shop or chain name you also enter when logging in normally.
How to do it
Open your company's Sapera address in a browser.
Click Forgot your password? below the Login button. The link is shown only when the login method is Sapera's own login. If you have several login methods, first choose the right one under Login method.
Check the Domain field and enter your Username or email.
Click Send link. You get the message "We have sent you an email with a link to reset your password." For security, the same message is shown whether or not the user exists.
Open the email with the subject Reset password and click the link in it. The link works for 1 hour.
On the Choose a new password page, enter the new password in New password and repeat it in Confirm password. Click Save new password.
You see the message "Your password has been changed. You can now log in." Click Go to login and log in with the new password.
Password requirements
The password must be at least 8 characters long and contain at least one uppercase letter, one lowercase letter and one number (at most 50 characters).
Good to know
Once the password has been reset, the user's existing logins are ended, so you have to log in again.
If no mail arrives: check the spam folder and make sure the user has an email address. If it still does not work, the company's administrator should check that Outgoing Email address is filled in under SMTP server.
If the link has expired or has already been used, "The password reset link has been revoked or is invalid" is shown. Start over with Forgot your password?.
If an administrator wants to change a colleague's password instead, that is done under Security and Users.
Want to know more?
Read more in these related articles:
Login and access
How to log in to Sapera.
Change password
This article explains how you, as an administrator, change the password for a user in Sapera
Login security
Get an overview of login attempts, control which IP addresses may log in, and choose which login security method your store should use.